Which of the Following Is NOT One of the Steps

question 30

Multiple Choice

Which of the following is NOT one of the steps in managing customers as partial employees?

• A)Maintain a list of prospective customer "resumes."
• B)Conduct a "job analysis" of customers' present roles in the business.
• C)Proper education and training to ensure that customers are aware of how they are expected to perform.
• D)Motivate customers by ensuring that they will be rewarded for performing well.
• E)Regularly appraise customer performance.

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Definitions:

Will

The mental faculty by which an individual decides or chooses based on desires or motives; also refers to determination or resolve.

Skill

An ability or expertise developed through practice and training, aimed at performing specific tasks effectively.

Participation

Involvement or taking part in a particular process, activity, or decision, typically within an organizational or group setting.

Ohio State Model

A leadership theory that derives from studies conducted at Ohio State University, identifying two dimensions of leadership behavior: consideration and initiating structure.