Which of the Following Is NOT One of the Six

question 9

Multiple Choice

Which of the following is NOT one of the six steps that can help smooth the path of customer change?

• A)Develop customer trust.
• B)Understand customers' habits and expectations
• C)Teach customers to use innovations while limiting trial.
• D)Pretest new procedures and equipment.
• E)Publicize the benefits.

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Definitions:

Observation Study

A research method involving the systematic watching and recording of behaviors and events in their natural settings without interference.

Survey Research

A method of gathering data from respondents through a structured questionnaire to collect information on opinions, behaviors, or characteristics.

Participant Observation

A qualitative research method where the researcher immerses themselves in a group to observe and participate in its activities.

Strengths and Weaknesses

Strengths and weaknesses refer to the internal factors and characteristics that support or hinder a person's ability to achieve their goals and objectives.