____________ and ____________ Represent Important Ways to Add Value to a Product

question 43

Multiple Choice

____________ and ____________ represent important ways to add value to a product.

• A)Reciprocation; classification
• B)Information; classification
• C)Information; consultation
• D)Reciprocation; consultation
• E)Reciprocation; mediation

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Definitions:

Prospective Customer

An individual or organization that could potentially purchase a product or service but has not yet done so.

Needs

Basic or necessary desires or requirements essential for an individual's well-being or the effective functioning of a system.

Conceptual Skills

The ability to see the selling process as a whole and the relationship among its parts.

Order-Takers

Salespeople who only take orders by asking what the customer wants or waiting for the customer to order. They have no sales strategy and use no sales presentation.