Which of the Following Is NOT a Common Educational and Promotional

question 41

Multiple Choice

Which of the following is NOT a common educational and promotional objective in service settings?

• A)Build awareness and interest in an unfamiliar service or brand.
• B)Reposition a service relative to competing offerings.
• C)Familiarize customers with service processes in advance of use.
• D)Encourage trial of competing products.
• E)Recognize and reward valued customers.

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Definitions:

Performance Appraisal Training

Training programs designed to improve the skills and competencies of managers in evaluating the job performance of employees.

Team Building

Activities and initiatives designed to improve team performance and cohesion by enhancing communication, trust, and collaboration among its members.

Promoting Change

The process of encouraging or facilitating alterations in behavior, procedures, policies, or social systems with the goal of achieving improved outcomes.

Interpersonal

Pertaining to or involving relationships or interactions between people.