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Yield management computers can determine who is likely to not show up or take other flights.
Nostalgia
A sentimental longing or wistful affection for the past, typically for a period or place with happy personal associations.
Self-Esteem
An individual's subjective evaluation of their own worth or abilities.
Better Than Average Effect
The tendency to rank oneself higher than most people on positive attributes.
Self-affirmation
Self-affirmation involves focusing on important personal values and strengths, which can help maintain self-worth and reduce defense reactions to threats.
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Q36: List two reasons why customers appreciate SSTs.
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Q44: The defining characteristic of pluralism is the