All Customers Will Eventually Voluntarily Shift from High-Contact Delivery Environments

question 30

True/False

All customers will eventually voluntarily shift from high-contact delivery environments to new electronic channels.

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Definitions:

Driving Force

A motivating or primary factor that propels someone or something forward.

Psychological Distress

A state of emotional suffering typically characterized by symptoms of depression and anxiety, which can affect an individual's daily functioning.

Reciprocal Determinism

A concept in psychology proposed by Albert Bandura that suggests individual behavior, environment, and cognition all influence each other.

Albert Bandura

A psychologist recognized for contributions to social learning theory and the notion of self-efficacy.