A Defect Resulting from Failure to Convey to the User

question 23

Multiple Choice

A defect resulting from failure to convey to the user that hazards are associated with a product or to provide adequate instructions on safe product use is known as a(n) _____ defect

• A) marketing
• B) manufacturing
• C) design
• D) engineering

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Definitions:

Terror Management Theory

A psychological theory suggesting that awareness of one’s own mortality drives behavior, particularly those that uphold cultural values and self-esteem.

Conspicuous Consumption

The purchase of goods or services for the purpose of displaying wealth or status rather than for practical reasons.

Shrinkage

The loss of money or inventory from shoplifting and/or employee theft.

Consumer Psychology

The study of how people's thoughts, beliefs, feelings, and perceptions influence their buying behavior.