Measuring Quality in a Service Business Is Easier Than Measuring

question 76

True/False

Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.

---

Definitions:

Standard Deviation

A parameter reflecting the extent of diversity or spread in a group of numbers.

Normally Distributed

A type of distribution in which data points are symmetrically distributed around the mean, forming a bell-shaped curve.

Standard Deviation

A measure that quantifies the amount of variation or dispersion of a set of values from the mean.

Finite Population Correction Factor

A factor applied in sample size formulae to adjust for the effect of sampling without replacement from a finite population.