Quality Is Best Defined as the Totality of Features and Characteristics

question 72

True/False

Quality is best defined as the totality of features and characteristics of a product or service that impacts the firm's ability to satisfy stated or implied needs.

---

Definitions:

Impacted

Refers to a fracture where the broken ends are jammed together.

Fracture

A break, typically in a bone, that occurs when an external force exceeds the strength of the bone.

Bone Fragment

A piece of bone that has been separated from its main structure, often due to trauma, surgery, or pathological conditions.

Epidermis

The outer layer of the skin; literally over the true skin.