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ISO 9000

question 68

Multiple Choice

ISO 9000

Understand various conflict management styles and their applications.
Understand the steps to improve the outcomes of training programs.
Identify key terms related to workplace management, including legalities, human resources, and conflict management.
Comprehend the process and significance of the probationary period.

Definitions:

Cultural Values

The shared beliefs, practices, norms, and symbols that define a group or society, influencing behaviors and attitudes.

Long-Term Goals

Objectives or aims that are intended to be achieved over an extended period, typically beyond one year.

SWOT Analysis

A strategic planning tool used to identify Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning.

Internal Environment

Internal factors within an organization, including employees, company culture, and internal processes.

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