A Company That Operates a Customer Service Call Center Is

question 99

Multiple Choice

A company that operates a customer service call center is likely to contract with a company in India to

• A) capitalize on the special features of location.
• B) cut costs.
• C) expand its market.
• D) gain access to resources.

---

Definitions:

Emotional Content

The emotional significance or impact of a message, experience, or stimulus, which can influence memory, perception, and decision-making.

Facial Expressions

Movements of the facial muscles that convey emotions, feelings, or intentions to others.

Hemisphere

Half of a spherical or roughly spherical structure, especially one of the two halves of the brain.

Stem Cells

Undifferentiated cells capable of giving rise to various other cell types or tissues in the body, involved in growth, repair, and development.