Match the Term with Its Definition

question 12

Multiple Choice

Match the term with its definition
-The psychological tension or anxiety that occurs when a customer has second thoughts immediately following a purchase

• A)80/20 principle
• B)customer database
• C)customer segmentation strategy
• D)evaluative criteria
• E)evoked set
• F)post-purchase dissonance
• G)recency-frequency-monetary analysis
• H)social classes
• I)touch point
• J)transactional relationship

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Definitions:

Mental Illness

A broad range of conditions that affect mood, thinking, and behavior, and can impact day-to-day functioning and relationships.

Institutionalized

Established as a norm or convention within an organization or culture, or adapted to living in an institution.

Gun Violence

refers to incidents where firearms are used to inflict harm or death, often highlighting issues of public health and safety.

Generalized Anxiety Disorder

A psychological condition characterized by excessive, uncontrollable, and often irrational worry about everyday things.