Melissa Would Like to Reduce the Number of Phone Calls

question 97

Multiple Choice

Melissa would like to reduce the number of phone calls she gets from customers who want to place orders. Which model would best work for Melissa?

• A) Information-based model
• B) Content-based model
• C) Transaction-based model
• D) Customer-relationship-based model

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Definitions:

Apparent Authority

Refers to a situation where a third party reasonably believes an agent has the authority to act on behalf of a principal, even if the agent does not have such authority.

Implied Authority

The power or right assumed to be held by a person in a position of leadership or responsibility, based on the role rather than explicitly stated.

Maverick Buyers

Individuals within an organization who make unauthorized purchases outside of agreed contracts or procurement policies, often leading to inefficiencies and increased costs.

Apparent Authority

This refers to a situation where someone seems to have the power to act on behalf of a business or an organization, even if they haven't been officially given this authority.