According to a Study by the National Federation of Independent

question 17

Multiple Choice

According to a study by the National Federation of Independent Business (NFIB) , the most common source of new ideas for small business startups is

• A) prior work experience.
• B) hobbies and personal interests.
• C) a chance happening.
• D) existing records of a business.

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Definitions:

Active Listening

A communication technique involving fully concentrating, understanding, responding, and remembering what is being said.

Constructive Feedback

Positive or negative information about actions or behaviors which is presented in a way that encourages improvement or development.

Active Listener

An individual who fully concentrates, understands, responds, and then remembers what is being said in a conversation.

Non-Verbal Cues

Forms of communication that do not use words but convey messages through body language, facial expressions, gestures, posture, and tone of voice.