A Small Computer Retailer Makes Every Effort to Satisfy Customer

question 52

Multiple Choice

A small computer retailer makes every effort to satisfy customer needs both before and after the sale. However, this retailer regards social problems as being beyond the scope of his business. This firm's management has recognized

• A) some degree of social responsibility in its commitment to customers.
• B) the existence of social responsibilities but having failed to do anything about them.
• C) ethical obligations to customers but not social responsibilities.
• D) social responsibility as the domain of big business.

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Definitions:

Digital Native

An individual who has grown up in the era of digital technology, hence, is accustomed to using computers and the internet since a young age.

Chatbot

A computer program designed to simulate conversation with human users, especially over the Internet.

Artificial Intelligence

The simulation of human intelligence processes by machines, especially computer systems, which includes learning, reasoning, and self-correction.

Instant Messenger

A software application that allows real-time text communication between users over the internet.