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Inez Is Planning a Cruise for Her Family's Upcoming Reunion

question 107

Multiple Choice

Inez is planning a cruise for her family's upcoming reunion. She wants to show family members pictures of the different cabins that are available, so she adds them to slides in a presentation. One of the images shows two views of the same room combined into one picture. Inez thinks this is confusing. Which of the following actions can she take to address this?


Definitions:

Seamless Experience

An interaction or service encounter that is smooth, efficient, and free of any inconvenient disturbances or interruptions for the user or customer.

Channel

A medium or pathway through which goods and services are delivered to consumers.

Consistent Brand Image

Maintaining a uniform presentation of a brand's values, message, and identity across all marketing channels and points of customer interaction.

Messaging

The act of developing and delivering messages to a target audience through various channels to inform, engage, or influence.

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