MrChawdra,46,is Scheduled for an Operative Procedure and Is Questioning Some

question 12

Multiple Choice

Mr.Chawdra,46,is scheduled for an operative procedure and is questioning some of the terminology in the consent form.Which of the following is the best response by the nurse?

• A)Ask him to sign the form and promise that his physician will talk to him before the procedure
• B)Offer to explain the things on the form that he does not understand before he signs
• C)Tell him politely that he should have asked his questions when the physician was present
• D)Offer to call his physician back to the room to answer his questions

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Definitions:

Quality Service

the measure of how well the service level delivered matches customer expectations.

Sustainable Competitive Advantage

A long-term strategy that cannot be easily duplicated by competitors, allowing an organization to perform better over time.

Human Resources

The department within an organization that deals with the management, support, and development of its employees.

Profitability

The degree to which a business or activity yields profit or financial gain.