A Bank Has Reworked Its Mortgage Application Process So That

question 4

Multiple Choice

A bank has reworked its mortgage application process so that several steps are handled by computer software,and some steps are combined to reduce bottlenecks in processing.The goal is to gradually improve its efficiency over time.This is an example of:

• A)automation.
• B)rationalization of procedures.
• C)paradigm shift.
• D)TQM.
• E)six sigma.

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Definitions:

External Locus

Refers to an individual's belief that their success or failure is influenced by external factors beyond their control.

Locus of Control

A psychological concept referring to individuals' beliefs about the extent to which outcomes of their actions are due to internal or external factors.

Type A Personality

A personality characterized by competitiveness, high ambition, aggressiveness, impatience, and a sense of urgency, often linked to stress and health issues.

Psychoneuroimmunology

The study of how the psychological processes, nervous system, and immune system interact and affect each other.