A Bank Has Reworked Its Mortgage Application Process So That

question 4

Multiple Choice

A bank has reworked its mortgage application process so that several steps are handled by computer software,and some steps are combined to reduce bottlenecks in processing.The goal is to gradually improve its efficiency over time.This is an example of:

• A)automation.
• B)rationalization of procedures.
• C)paradigm shift.
• D)TQM.
• E)six sigma.

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Definitions:

Non-Hispanic White

A demographic group commonly identified in the United States encompassing individuals of European descent who do not identify as Hispanic or Latino.

Census Bureau

A national agency responsible for collecting, analyzing, and disseminating demographic, economic, and social data about the population.

Minority

A group of people differentiated from the social majority, often based on ethnicity, race, sexuality, or other characteristics, and may be subject to differential treatment.

Titular Ethnic Group

Denotes the ethnic group after which a certain territory, country, or region is named, often holding a symbolic or historical significance in that area.