A ________ Is an Interaction with a Customer,such as Telephone

question 18

Multiple Choice

A ________ is an interaction with a customer,such as telephone or customer service desk.

• A)point of presence
• B)touch point
• C)sales point
• D)client channel
• E)point of service

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Definitions:

Acid

An acid is a substance that can donate a hydrogen ion (H+) to another substance and is typically characterized by a sour taste and the ability to turn blue litmus red.

Acid-Catalyzed

A type of chemical reaction that is sped up in the presence of an acid, which acts as a catalyst.

α-Bromination

The addition of a bromine atom to the alpha position of a carbonyl compound in organic chemistry, often used in synthesis reactions.

Nucleophile

An atom or molecule that donates an electron pair to an electrophile to form a chemical bond in reaction mechanisms.