Customer Service Modules in CRM Systems Provide Tools For

question 52

Multiple Choice

Customer service modules in CRM systems provide tools for:

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)organizing effective marketing campaigns.

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Definitions:

Self-awareness

Self-awareness is the conscious knowledge of one's own character, feelings, motives, and desires, acting as a fundamental part of emotional and psychological maturity.

Perceptual Constancy

The brain's ability to recognize objects as the same under different conditions, such as changes in illumination, distance, or angle.

Dynamic Perception

The ability to perceive motion and changes in the environment, integrating sensory information over time.

Biological Patterns

Refers to recurring characteristics or events in the biological world, such as genetic sequences, behavioral phenomena, or growth formations in organisms.