Marketing Modules in CRM Systems Provide Tools for All of the Following

question 23

Multiple Choice

Marketing modules in CRM systems provide tools for all of the following except:

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)qualifying leads.
• E)identifying opportunities for cross-selling.

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Definitions:

Process Consultants

Professionals who assist organizations or groups in understanding and improving their internal processes, especially concerning decision-making and problem-solving.

Final-Offer Arbitration

A dispute resolution process where each party presents their best offer, and an arbitrator chooses one of the offers with no alterations as the resolution.

Cooling-Off Effect

A period designed to allow parties in a dispute to calm emotions and reconsider their positions.

Arbitration

A method of dispute resolution involving a neutral third party who makes a binding decision.