Which of the Following Customer Relationship Management Applications Provides Analysis

question 57

Multiple Choice

Which of the following customer relationship management applications provides analysis of customer data?

• A)Operational CRM
• B)Analytical CRM
• C)Operational SCM
• D)Analytical SFA
• E)Operational SFA

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Definitions:

Probability

A measure of the likelihood that an event will occur, quantified as a number between 0 and 1.

Null Hypothesis

An assumption in hypothesis testing that there is no significant difference or effect.

.05

Often signifies the alpha level used in hypothesis testing that represents a 5% risk of concluding that a difference exists when there is no actual difference.

Probability

Probability is a measure of the likelihood that an event will occur, often expressed as a number between 0 and 1.