Operational CRM Applications Include Tools for All of the Following

question 76

Multiple Choice

Operational CRM applications include tools for all of the following except:

• A)sales force automation.
• B)call center support.
• C)marketing automation.
• D)customer service support.
• E)calculating CLTV.

---

Definitions:

Tarlike Substance

A viscous, dark-colored material similar to tar, often used for waterproofing, roofing, or as a raw material in various industrial processes.

Mammoth Ivory

Ivory derived from the tusks of mammoths, used historically for art, tools, and decoration during prehistoric times.

Pebbles

Small, smooth, rounded stones that are often found on beaches and at the bottoms of rivers.

Ground Line

In paintings and reliefs, a painted or carved baseline on which figures appear to stand.