Analytical CRM Uses Tools to Analyze Customer Data Collected from the Firm's

question 5

True/False

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

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Definitions:

Collection Delay

The time lag between when a sale is made and when the payment is actually received, affecting cash flow.

Average Amount

The sum of individual amounts divided by the number of amounts, representing a central value or typical amount in a set of data.

Weighted Average Delay

An estimation of the average delay in time, considering the relative importance or weight of each contributing factor.

Collection Delay

The time lag between issuing an invoice and receiving payment, impacting cash flow and liquidity.