Using Social Networking Tools to Converse with Customers Is Called

question 20

Multiple Choice

Using social networking tools to converse with customers is called:

• A)analytical CRM.
• B)social CRM.
• C)operational CRM.
• D)PRM.
• E)ERM.

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Definitions:

Death of Sardanapalus

A dramatic and opulent painting by Eugène Delacroix, illustrating the final hours of the Assyrian king Sardanapalus amid chaos and destruction.

Romantic Author

A writer associated with Romanticism, a 19th-century movement emphasizing emotion, nature, and individualism in contrast to industrialization and rationalism.

Distinctive Style

A unique visual or conceptual mode of expression that sets an artist, culture, or movement apart from others.

Color

The characteristic of visual perception described through categories with names such as red, blue, yellow, etc., based on the spectrum of light interacting with the photoreceptor cells in the eyes.