Using Social Networking Tools to Converse with Customers Is Called

question 20

Multiple Choice

Using social networking tools to converse with customers is called:

• A)analytical CRM.
• B)social CRM.
• C)operational CRM.
• D)PRM.
• E)ERM.

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Definitions:

Social Monogamy

A form of monogamy observed in animal behavior where individuals pair bond to cooperate in the rearing of offspring, even if not exclusively sexually monogamous.

Confusion Effect

A phenomenon by which a predator's ability to pick out individual prey is hampered by a large group of potential targets.

Predator

An animal that naturally preys on others, playing a critical role in maintaining the balance of ecosystems.

Eusocial System

A complex social structure observed in some animals, characterized by cooperative caregiving, division of labor, and overlapping generations.