Marketing Modules in CRM Systems Provide Tools for All of the Following

question 23

Multiple Choice

Marketing modules in CRM systems provide tools for all of the following except:

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)qualifying leads.
• E)identifying opportunities for cross-selling.

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Definitions:

Origin

An attachment site of a skeletal muscle that does not move when a muscle contracts.

Insertion

An attachment site of a skeletal muscle that moves when a muscle contracts.

Antagonist

A substance that opposes or inhibits the action of another, especially in pharmacology or biochemistry.

Dorsiflexion

The movement that brings the top of the foot toward the shin, a pivotal motion in walking, running, and other activities.