Selling a Customer with a Checking Account a Home Improvement

question 89

Multiple Choice

Selling a customer with a checking account a home improvement loan is an example of:

• A)operational CRM.
• B)direct marketing.
• C)sales force automation.
• D)cross-channel promotions.
• E)cross-selling.

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Definitions:

Extraversion/Introversion

Personality traits that describe the social preferences of individuals, with extraversion indicating a preference for external stimulation and social interaction, and introversion indicating a preference for solitude and internal experiences.

Overaroused

A state of heightened physiological and psychological activity, often leading to stress, anxiety, or heightened sensory sensitivity.

Frontal Lobes

Regions of the brain located at the front part of the cerebral cortex, responsible for executive functions, decision making, controlling impulses, and emotional expression.

Extraversion Dimension

A personality trait characterized by sociability, talkativeness, assertiveness, and excitability, denoting how outgoing and social an individual is.