Using Social Networking Tools to Converse with Customers Is Called

question 20

Multiple Choice

Using social networking tools to converse with customers is called:

• A)analytical CRM.
• B)social CRM.
• C)operational CRM.
• D)PRM.
• E)ERM.

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Definitions:

Genderqueer

A gender identity that does not adhere to traditional binary gender norms, often outside conventional male or female categories.

Sexual Strategies Theory

Proposes that humans have evolved specific mating strategies that vary depending on environmental conditions, social context, and individual goals.

Offspring

Offspring are the children or young of a person, animal, or plant, considered in relation to their parent or progenitor.

Sexual Response Cycle

A four-stage pattern of physiological and psychological responses during sex; the four stages are experienced differently by males than by females.