The Mandarin Oriental's Use of Computer Systems to Keep Track

question 31

Multiple Choice

The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following?

• A)Improved flexibility
• B)Improved decision making
• C)Improved efficiency
• D)Customer intimacy
• E)Operational excellence

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Definitions:

American

A term referring to something or someone originating from or related to the United States of America.

British Heritage

The legacy and cultural traditions inherited from Britain, including its history, architecture, and customs.

Indians

A term historically used to refer to the indigenous peoples of the Americas.

Planter Elites

Refers to the wealthy and powerful landowners in agricultural societies, especially in the American South, who owned large plantations and slaves.