The Mandarin Oriental's Use of Computer Systems to Keep Track

question 31

Multiple Choice

The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following?

• A)Improved flexibility
• B)Improved decision making
• C)Improved efficiency
• D)Customer intimacy
• E)Operational excellence

Identify direct and indirect expenses and understand their treatment in departmental costing.

Comprehend the concepts of controllable and uncontrollable costs.

Grasp the basics of departmental income statements and the allocation of expenses.

Recognize the evaluation measures for different types of centers (cost, profit, investment).

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Definitions:

Socially Acceptable

Behaviors or practices that are considered acceptable or appropriate by a society or social group.

Cognitive-Mediational Theories

Cognitive-mediational theories suggest that cognitive processes—like thoughts and interpretations of events—mediate between the stimulus and the emotional or behavioral response.

Appraisal

The evaluation of the significance of an event or situation for an individual's well-being, which plays a role in determining the emotional response.

Intrinsic Motivation

Motivation driven by an interest or enjoyment in the task itself, rather than relying on external pressures or rewards.