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question 57

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Definitions:

Reengineering

Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance.

W.Edwards Deming

An American statistician, professor, author, lecturer, and consultant known for his work in the field of quality management and for developing the Deming System of profound knowledge.

TQM

Total Quality Management is a management approach focused on long-term success through customer satisfaction and involves all members of an organization.

Transformational Leadership

A leadership style that inspires and motivates employees to exceed expectations by fostering significant change and personal development.