Full and Clear Communication Regarding Kelsey's Effectiveness as a Customer

question 13

Multiple Choice

Full and clear communication regarding Kelsey's effectiveness as a customer service manager is enhanced by the performance appraisals she periodically receives from fellow managers,subordinates,customers,and her supervisor.This best illustrates the value of

• A) experiencing flow.
• B) structured interviews.
• C) 360-degree feedback.
• D) task leadership.

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Definitions:

Distal Stimuli

Objects or events in the external world that provide the basis for the perception of our immediate environment, as opposed to the sensory inputs that they generate.

Detectable Input

A level of stimulus that is sufficient to be noticed or detected by the sensory systems.

Wavelength

The distance between successive crests of a wave, usually used in the context of electromagnetic waves.

Amplitude

The magnitude or extent of change in a variable, often used in the context of waves to describe their height or intensity.