To Reduce Problems Associated with the Intangibility of the Services

question 129

Multiple Choice

To reduce problems associated with the intangibility of the services offered by a restaurant,the restaurant owner would be most likely to do which of the following?

• A)provide clean tablecloths and cloth napkins for each new customer
• B)lower entree prices between 4 p.m.and 6 p.m.
• C)empower employees to handle customer complaints
• D)offer regular employee workshops focusing on customer service
• E)offer a service guarantee to ensure customers that food quality will be consistent

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Definitions:

Sustainability Vision

A strategic framework or approach adopted by businesses to create long-term value by considering how they operate in the ecological, social, and economic environment.

Sustainability Initiatives

Programs or actions taken by organizations or governments to maintain the balance of economic, environmental, and social systems for the well-being of current and future generations.

Business Strategy

A plan of action designed by organizations to achieve competitive advantage and meet their objectives.

Corporate Volunteerism

The policy or practice of employees volunteering their time or talents for charitable, educational, or other worthwhile activities, especially in the community.