Michael Quinones Is a Customer Service Agent for a National

question 59

Multiple Choice

Michael Quinones is a customer service agent for a national car rental business.He has access to the company's intranet,which provides performance reports,shared work documents,contact information,and detailed information about customers.Which of the following is this access most likely to enable Michael to do during interactions with customers?

• A)evaluate marketing intelligence
• B)use data mining techniques
• C)share information with value- network partners
• D)analyze primary data
• E)reward customer loyalty with an upgrade or discount

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Definitions:

American Workplace

The environment and culture found within U.S. businesses and organizations, including aspects like employee relations, work ethics, and organizational structures.

Reelect

The act of voting someone into an official position for another term, having previously held the position.

FDR

Franklin D. Roosevelt, the 32nd President of the United States, who served four terms from 1933 until his death in 1945 and led the country through the Great Depression and World War II.