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PoolPak produces climate- control systems for large swimming pools.The company's customers are more concerned about service support for maintaining a system than its initial price.PoolPak may use this knowledge to become more competitive through .
Final Exam Week
A designated period at the end of an academic term during which students take final exams, assessing their knowledge and understanding of the course material.
Stress
A physical and emotional reaction that people experience as they encounter challenges in life; can be due to both positive and negative experiences.
Optimist
An individual who tends to maintain a positive outlook on life and anticipates favorable outcomes, focusing on potential opportunities even in the face of difficulties.
Denial
A defense mechanism where an individual refuses to accept reality or facts, blocking external events from awareness.
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