Which of the Following Strategies Would a Company Most Likely

question 2

Multiple Choice

Which of the following strategies would a company most likely use to increase customer satisfaction?

• A)"firing" unprofitable customers
• B)limiting customer experiences with a brand
• C)divesting
• D)decreasing the variety of offered services
• E)lowering prices

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Definitions:

Fluid Intelligence

Intelligence that reflects information processing capabilities, reasoning, and memory.

Intellectual Quotient

Commonly known as IQ, measures an individual's cognitive abilities in relation to their age group.

Raven Progressive Matrices Test

A nonverbal group intelligence test used to measure abstract reasoning and regarded as a good estimate of fluid intelligence.

Cultural Background

The cultural context and influences, such as traditions, values, and norms, that shape an individual's or group's identity and behavior.