It Is Most Accurate to Say That Customers Buy from Stores

question 7

Multiple Choice

It is most accurate to say that customers buy from stores and firms that offer which of the following?

• A)the most attractive company image
• B)the highest customer- perceived value
• C)the most concern for society's interests
• D)the highest level of customer satisfaction
• E)the highest value for the dollar

---

Definitions:

Informal Communication

The exchange of information without the constraints of formal structures or channels in an organization.

Coordinating Mechanism

Strategies or systems used within organizations to align activities, tasks, and functions among different departments or teams.

Span of Control

The number of subordinates that a manager or supervisor can directly control.

Employee Involvement

The practice of including employees in the decision-making process and giving them a say in the operation and management of the company.