Examlex

Solved

Explain Why the Aim of Customer Relationship Management Is to Create

question 38

Essay

Explain why the aim of customer relationship management is to create not just customer satisfaction, but also customer delight.


Definitions:

Stigma Consciousness

The awareness and concern over being stereotyped or judged by others based on a particular trait or characteristic.

Stereotype

A common, yet simplified and rigid perception or representation of a specific kind of individual or object.

Performance

The action or process of carrying out or accomplishing an action, task, or function.

Fact

A statement that can be proven true or false based on evidence or reality.

Related Questions