To Assist a Company in Handling Customer's Technical Support Problems

question 14

Multiple Choice

To assist a company in handling customer's technical support problems, a representative can use the ________ system to look up the answers to unknown questions.

• A) knowledge management
• B) value engineering
• C) knowledge engineering
• D) earned value management

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Definitions:

Africans

Refers to the people native to the African continent, encompassing a wide range of cultures, ethnicities, and nations.

Americas

A collective term for the continents of North America and South America, including all its countries and regions.

Negros De Ganhos

A term from Brazilian history referring to enslaved Africans who were allowed to work for their own earnings, albeit under conditions set by slaveholders.

Roman Catholicism

The largest branch of Christianity, led by the Pope, characterized by its liturgical traditions and doctrines like the sacraments and the teaching authority of the Church.