In the Context of Customer Relationship Management (CRM), a Vendor

question 20

True/False

In the context of customer relationship management (CRM), a vendor might lose control of the customer relationship.

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Definitions:

Saigon

Former name of Ho Chi Minh City, it was the capital of South Vietnam until the end of the Vietnam War in 1975.

Détente

A period of improved relations between two countries that were previously in conflict or tension.

Soviet Union

A federal socialist state in Eastern Europe and Asia, existing from 1922 to 1991, and was a major player in global affairs.

Foreign Policy

A government's strategy in dealing with other nations, including diplomacy, military action, and other interactions.