Which of the Following Statements Is TRUE of the Dimensions

question 42

Multiple Choice

Which of the following statements is TRUE of the dimensions to measure process quality?

• A) Process effectiveness is determined by the ratio of benefits to costs.
• B) An effective business process enables an organization to accomplish its strategy.
• C) If two versions of a business process create the same benefit, the higher cost version is more efficient.
• D) Cost of infrastructure is not included under cost of business process.