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Service Operation
The activities involved in delivering services to customers, focusing on effectively and efficiently meeting service requirements and ensuring customer satisfaction.
Calling Population
The group of entities from which a sample is drawn for research or surveying purposes, especially in telecommunications and marketing.
Queuing Theory
The mathematical study of waiting lines, or queues, aiming to predict queue lengths and waiting times.
Poisson Process
A statistical process that models the occurrence of a certain number of events within a fixed interval of time or space, with these events happening at a constant mean rate and independently of the time since the last event.
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