A Total Quality System Should Be Designed to Promote a Reorientation

question 6

Multiple Choice

A total quality system should be designed to promote a reorientation of thinking from an emphasis on

• A)internal quality improvements to an emphasis on external benchmarking.
• B)the planning process to an emphasis on the performance evaluation process.
• C)inspection to an emphasis on prevention.
• D)process benchmarking to an emphasis on results benchmarking.