A Process Map

question 15

Multiple Choice

A process map

• A)should indicate only value-added activities.
• B)is also known as a detailed flowchart.
• C)should indicate only those steps/processes that are obvious in the production of goods/services.
• D)is also known as a value chart.

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Definitions:

Anxiety

A state of fear or apprehension about what's to come.

Secondary Gains

Unintended benefits received from being in a sick or injured state, such as attention, sympathy, or avoidance of responsibility.

Mute

Unable or unwilling to speak, often due to psychological or physiological conditions.

Kindness

The quality of being friendly, generous, and considerate towards others without expecting anything in return.