Angela Wants to Teach Her Employees How to Handle Customer

question 55

Multiple Choice

Angela wants to teach her employees how to handle customer service complaints efficiently. She creates a procedure manual that includes a step-by-step diagram with written instructions. In this case, the graphic used in the procedure manual is a _____.

• A)bar chart
• B)flowchart
• C) pictogram
• D) pie chart

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Definitions:

Attitudes Toward The Self

Personal evaluations or feelings of one's own value, capabilities, and worth.

Welfare Of Others

Concern for the health, happiness, and well-being of other individuals.

Waste-Removal Firm

A company specializing in the collection and disposal of garbage and recyclables.

High Self-Esteem

The condition of holding oneself in high regard, reflecting a person’s overall subjective emotional evaluation of their own worth.