Gwen, a Manager at Exude Apparel Inc

question 63

Multiple Choice

Gwen, a manager at Exude Apparel Inc., received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, in which of the following ways should Gwen handle the second request?

• A)She should ignore the second request.
• B)She should write the second response using the inductive approach.
• C) She should place the refusal in the first sentence of her second response.
• D) She should resend the first response.

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Definitions:

Greater Tenure

A status achieved by employees that denotes longer service or employment duration, often bringing certain benefits or protections such as job security.

Inverse Seniority

A system used during layoffs where employees with the least amount of seniority are laid off first, as opposed to those with more seniority.

Grievance Procedure

A formal process through which employees can submit complaints or disputes for resolution, usually outlined in a collective bargaining agreement.

Formal Grievance

A structured complaint process followed by employees to formally raise issues about their employment conditions or treatment by employers.