Which of the Following Is an Idea That You Can

question 4

Multiple Choice

Which of the following is an idea that you can incorporate into an effective beginning paragraph of a bad-news message?

• A)When there is positive and negative information to be conveyed, state the negative news first.
• B)Introduce the refusal of a current request by referring to the initial transaction.
• C) Begin the refusal with a statement that leads the audience to expect good news.
• D) Always present the main idea in the first statement of the message.

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Definitions:

Magnuson-Moss Act

A federal law aimed at protecting consumers from deceptive warranty practices.

Industry-Wide Safety Standards

Norms and regulations designed to ensure safe practices across an entire industry, often developed by consensus among industry members or mandated by governmental agencies.

CPSC

The Consumer Product Safety Commission (CPSC) is a U.S. government agency responsible for protecting the public from unreasonable risks of injury or death associated with consumer products.

Consumer Financial Protection Bureau

A U.S. government agency tasked with ensuring that consumers are treated fairly by banks, lenders, and other financial companies.