Smith Recently Purchased a DVD Player That Caused Problems While

question 62

Multiple Choice

Smith recently purchased a DVD player that caused problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _____.

• A)persuasive claim
• B)form message
• C) routine claim
• D) adjustment message

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Definitions:

Gender-Role Stereotype

Preconceived notions and expectations about behaviors and characteristics deemed appropriate for males and females in a society.

Assigned Gender

The gender identity given to an individual at birth, typically based on physical anatomy.

Gender Variation

Differences in gender identity and expression that do not necessarily conform to conventional gender norms, encompassing a wide range of experiences beyond male and female.

Gender Identity

A person's internal, deeply held sense of their gender, whether male, female, a blend of both, or neither.