Sue Has Worked from Home for Four Years, Taking Phone

question 62

Essay

Sue has worked from home for four years, taking phone orders for a national catalog retailer. Sue feels unappreciated for her efforts and detached from the management and coworkers. In the past, Sue had been very efficient, responsible, punctual, and reliable. Lately, however, her performance has faltered. The quality analyst who is monitoring her calls finds that she is not selling the new additional products as is required of her. Using the concept of stroking, how can Sue's supervisor motivate her to increase her productivity and job satisfaction?

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Definitions:

Liability

[Rephrased] is the state of being legally accountable for actions or decisions, often involving financial compensation to aggrieved parties.

Intended Beneficiary

An intended beneficiary is a person or entity that, although not a direct party to a contract, stands to benefit from the contract's performance as intended by the involved parties.

Creditor Beneficiary

A third party that benefits from a contract, specifically where one party promises to pay a debt owed by another party to this third party.

Donee Beneficiary

A third party that benefits from a contract wherein the promisor agrees to give a gift or confer a benefit directly to the third party.