Chantelle, the Manager of the Claims Department in an Insurance

question 63

Multiple Choice

Chantelle, the manager of the claims department in an insurance company, explains her team about the new claim form that the company will be using from next month. This scenario is an example of _____.

• A)upward communication
• B)downward communication
• C) horizontal communication
• D) lateral communication

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Definitions:

McClelland's View

A psychological theory proposed by David McClelland that emphasizes the importance of three needs—achievement, affiliation, and power—in influencing human motivation.

Narcissism

A personality characteristic that involves pride, self-admiration, and a lack of empathy for others.

Idiographic Goal

Personal, unique goals that are specific to an individual's interests and desires, helping to shape their behavior and personality.

Current Concerns

The present-day issues or topics that are of interest or importance to an individual or society.